“The product is absolutely rock solid. It works and does what it promises. I can sleep at night knowing that service is quick, effective and friendly if it is needed. You feel supported”
“Having been in the industry for 20 years or so, and used a number of alarm handling systems, I can't help but be impressed by Monitor's commitment to continual improvement without sacrificing performance and that all important stability."
"Monitor deliver successful solutions at a fixed price, allowing the customer to venture into new territory confident that the system will deliver the services we want"
"Sentinel Plus is going to work just great for us, our customers love it already and we have merely touched on its capabilities”
“Our expectations from the Monitor team have been exceeded. Everyone at Monitor does what they promise. We have absolute comfort dealing with Monitor, knowing that we are in safe hands and that our confidentiality will be respected. Everyone in the industry speaks well of the company and its people."
“Here at EMCS we opt to generate our invoices using Sentinel Billing and then email them directly to our clients using the Sentinel Report Scheduler which runs monthly at a time and date of our choosing. Everything is completed automatically, which over the month saves the equivalent of 7 days worktime in staff resources."
"Sentinel Plus has proved to be the future proof product we were looking for; we have seamlessly expanded our client base over the last ten years and with Monitor Computer System’s regular upgrades, Sentinel Plus has expanded its functionality to cover both the ever increasing number of new products which have come on to the market and the seemingly ever changing requirements of the British Standards for alarm and CCTV monitoring."
"Monitor's Sentinel product is the ideal platform for ARCs/RVRCs offering a range of services, as we need to do to be competitive in today's market. Not only does it integrate seamlessly with a number of vendor's products in CCTV, Intruder, Access Control etc., Monitor are also very responsive to new integration requests"
"Monitor’s “can do” friendly attitude makes them a joy to work with, when fulfilling our bespoke business requirements"
"Monitor responds to the problems and requirements brought by the customers by using their know-how to deliver solutions with the tools available, or with new features if software development is required"
“A year down the road, I can confidently say that our decision to place our trust in Monitor Computer Systems has not been misplaced. Operationally the system is performing beyond our expectations and the assistance that we have when contacting their experienced support team is of a very high standard.”
“I've made any number of requests of Monitor in recent months, and never once have I received anything but the best service, even when I'm asking for something above and beyond what would be considered reasonable (or perhaps sensible)"
“Cougar Monitoring came to Monitor Computer Systems having identified the need to procure a more versatile platform for our clients. We reviewed the market and found Sentinel to be a scalable system and that supported our needs. We would endorse companies moving to this product"
“All this represents a rich stream of differentiation equals High Value with Low Connection Pricing no wonder MCS has gone from strength to strength"
"The data migration process from the legacy monitoring system was of a high standard and the migration process was painless"
“The migration process could not have been better. The working relationship with the Monitor team, the results we have obtained and the team output has been superior to any other supplier we have had”
"In a limited marketplace for alarm receiving technology and development, it is good to find a company dedicated to continuous development with an already excellent worldwide product Sentinel Plus"
"Monitor support is very extensive, with a new upgrade available free every month. The support service is friendly, responsive, helpful, fast, and the customer is kept informed of progress"