Support Services

Helpdesk

Monitor Computer Systems support department is open for telephone queries between 9.00am and 5.15pm (GMT or BST) Monday to Friday, except for Bank Holidays. There is a 24 hour - 7 days per week callout service for all customers who have a support contract with us for emergencies.

Our helpdesk can deal with support queries, aided by remote access over broadband to most customers' sites to assist with problem diagnosis and resolution.

Each customer is allocated an account manager who is a first point of contact and has a general overview the customer's needs.

Upgrades

Monitor Computer Systems produces a major update to Sentinel Plus every 12-18 months offering significant enhancements, which is free to all customers with a support contract. This timescale is often too long for many fixes and enhancements, so we regularly release patches to currently supported versions of the product. This helps our customers stay up to date and support the latest technology in the marketplace.

Training

The support team can present training courses on various aspects of our products at out offices or at the customer's premises. Currently we offer the following training courses:

• operator training (1 day).
• administrator training (1-2 days).
• reports training (2 days).
• billing module (1 day).

Extra services

We offer the following extra services to our customers:

• installation and on-site set up of Sentinel Plus systems.
• data conversion services for customers migrating to Sentinel Plus from other systems such as Bold Manitou and Maverick, TurboCAAMS, MAS, DICE and, of course, Sentinel; also customers adding extra accounts to their existing system.
• remote administration service.