ALARM CENTRES

Sentinel provides all the services needed to help independent monitoring centres win and grow their business with alarm and CCTV installation customers.
  • A wide range of Integrations that support most alarm signalling, CCTV, lone worker and tracking protocols
  • Single Platform for all services
  • Web Portal to allow your customers to view, report on and manage their own customers and engineers
  • Billing Module to detect automatically all chargeable services, create accurate invoices and email them directly to the installer
  • Smart Phone interface for engineers and end-users

VIDEO RECEIVING

Sentinel provides all the tools to enable Remote Video Receiving Centres (RVRCs) to deliver top quality service at high productivity levels
  • Full video control of cameras, outputs, telemetry etc
  • Automated Guard Tours
  • Integration with the intruder alarm system on the site
  • Automated reports with URL links to download recorded video and audio
  • More than 50 video manufacturer integrations supported
  • Fully configurable alarm handling screens for any number of monitors
  • Auto suppression and restoral of nuisance alarms
  • Automated set and unset

IN-HOUSE MONITORING

National organisations with many branches or stores can benefit from the comprehensive security and control features available with Sentinel
  • All common alarm systems supported
  • Integrations are available for most widely used video systems
  • Access Control and Building Management Systems exceptions conditions monitored
  • Web portal to allow branches and stores to manage their own key holders and system tests
  • Smart phone interface for engineer and users
  • Remote hosting available for office hours only operations

CAMPUS SECURITY

Sentinel brings together all the services you need to manage security on a large site
  • Integrated platform for security, fire, CCTV, access control alerts, environmental monitoring and building management
  • Smart phone interface for viewing live video and system status from any location
  • Automated reports delivered electronically to all interested parties
  • Integration with the telephone PBX
  • Web portal for installation and maintenance company to support their systems

LOCAL GOVERNMENT

Sentinel can provide all the facilities needed to deliver:
  • Telecare
  • Lone worker support
  • Alarm and video monitoring
By bringing together all of these facilities on a single platform, a better service with significant cost reductions can be provided. System administrators can configure the alarm handling screens in any way they like to optimise the handling of each alarm type

EMERGENCY SERVICES

Sentinel has the capability of routing live and recorded video from sites in peril to the emergency services. Police and Fire services log on to the Facewatch platform using any fixed or mobile device that has a web browser capability. The access provided is for the time window of the alarm event and is under the control of the owner of the premises.


There is no cost to the emergency services for this feature and no special equipment or networking required.

BANKING SECTOR

Sentinel provides all the facilities required for a bank or financial institution that chooses to monitor its own branches for fire, intruder, personal attack, video cameras, access control and building management. 

Sentinel complies with all the relevant BS, EN and UL standards in Britain, Europe and the USA (including ITEC) and is backed up by an experienced engineering team. References from other users in this sector can be provided on request.
Serious about Security?
Sentinel - Innovative Alarm Monitoring Software
Sentinel provides all the services needed to help alarm and video monitoring centres win and grow their business.
  • A wide range of Integrations that support most alarm signalling, CCTV, lone worker and tracking protocols
  • Single Platform for all services
  • Web Portal to allow your customers to view, report on and manage their own customers and engineers
  • Billing Module to detect automatically all chargeable services, create accurate invoices and email them directly to the customer
  • Smart Phone interface for engineers and end-users
Sentinel provides all the tools to enable Remote Video Receiving Centres (RVRCs) to deliver top quality service at high productivity levels
  • Full video control of cameras, outputs, telemetry etc
  • Automated Guard Tours
  • Integration with the intruder alarm system on the site
  • Automated reports with URL links to download recorded video and audio
  • More than 50 video manufacturer integrations supported
  • Fully configurable alarm handling screens for any number of monitors
  • Auto suppression and restoral of nuisance alarms
  • Automated set and unset
National organisations with many branches or stores can benefit from the comprehensive security and control features available with Sentinel
  • All common alarm systems supported
  • Integrations are available for most widely used video systems
  • Access Control and Building Management Systems exceptions conditions monitored
  • Web portal to allow branches and stores to manage their own key holders and system tests
  • Smart phone interface for engineer and users
  • Remote hosting available for office hours only operations
Sentinel brings together all the services you need to manage security on a large site
  • Integrated platform for security, fire, CCTV, access control alerts, environmental monitoring and building management
  • Smart phone interface for viewing live video and system status from any location
  • Automated reports delivered electronically to all interested parties
  • Integration with the telephone PBX
  • Web portal for installation and maintenance company to support their systems
Local Authorities carry a wide range of responsibilities, for elderly care, protection of their staff, building security, public space video monitoring and so forth. Sentinel provides a single platform to provide these facilities.
  • Telecare
  • Alarm and Video Monitoring
  • Lone worker Protection
  • Vehicle Tracking
Sentinel has the capability of routing live and recorded video from sites in peril to the emergency services. Police and Fire services log on to the Facewatch platform using any fixed or mobile device that has a web browser capability. The access provided is for the time window of the alarm event and is under the control of the owner of the premises.

There is no cost to the emergency services for this feature and no special equipment or networking required.
Sentinel provides all the facilities required for a bank or financial institution that chooses to monitor its own branches for fire, intruder, personal attack, video cameras, access control and building management.

Sentinel complies with all the relevant BS, EN and UL standards in Britain, Europe and the USA (including ITEC) and is backed up by an experienced engineering team. References from other users in this sector can be provided on request.

Sentinel

One platform optimised for all users
Alarm and VideO OperatorS

State of the art alarm handling with screen layouts designed by the System Administrator. Each layout is customised for the alarm type and the number of monitors

Supervisors

Supervisors can customise Sentinel to control user functions and data visibility, while having real-time access to graphs and tables showing system load and the performance of the operators.

managers

Sentinel provides reporting and analysis tools that allow data mining to deliver the management information needed by senior staff. Reports can be scheduled to run at any time and delivered automatically by email. The system is also designed to provide secure automated data interchange with corporate IT systems.

Customers

The Sentinel web portal provides the perfect interface for customers wanting to see details of their sites. They can run reports, edit appropriate data (e.g. key holder details), and view live video from their cameras. Our smart phone version provides remote fire testing, remote set and unset of the alarm systems as well as live video viewing.

Installers and Engineers

The Sentinel web portal and smart phone systems have been designed to be the ideal tool for alarm and CCTV installation and maintenance users.

Emergency services

Sentinel has been designed to allow the police and fire services to gain secure remote access to live video feeds from sites under threat. Access is controlled by the site owner but where permitted this service enables the emergency services to deal more effectively with hostage situations, armed raids, burglaries in progress and fires.

Single platform for all technologies

Mobile
interfaces

Configurable alarm screens

Automatic alarm dispatch

Whether handling intruder, video, environmental, lone worker or any other alarm type, the operator has a consistent user interface, independent of the equipment manufacturer. Training is faster and the operation is simplified.
Alarm receiving centres need to offer a wide variety of services in order to extend the markets they can address and maximise income. Sentinel allows system administrators to build up the screen design using a number of resizable panels which can be located in suitable positions. The screen layout is designed to be suitable for each different type of alarm event. Sentinel automatically detects the number of monitors connected and optimises the layout accordingly.
Much of the work of the work of an alarm operator is repetitive and mechanical, so it can be automated effectively. Sentinel can work alongside your staff to provide alarm reporting by phone dial-up and high quality text-to-speech, by delivering SMS text messages and email, and then monitoring the responses. Automated alarm delivery provides a highly cost effective solution to maximising the potential and performance of your operators. Customers can even have a configurable incident report delivered automatically by email when an alarm event has been completed.
Your Sentinel support contract includes a commitment to provide software that complies with all the current and future standards applicable in the country of operation.  If new standards are enforced or existing ones are updated, Sentinel is upgraded to comply with the new standard in a timely fashion and at no charge.


Sentinel complies with the following standards:

BS 50136:2008, EN 50518:2010, BS 7369: 1991, BS 8243:2010, BS 8418:2010, PD6662:2010, BS 8473:2006, BS 8484:2011BS 8521:2009, BS 8591:2014, CFOA, UL1981
Supervisors need to be able to monitor the performance of their operators and of the system as a whole. Sentinel provides the tools to allow real time updates of alarm handling, system health and any other metrics of interest.
Busy monitoring centres have a real challenge if they are to bill their customers accurately for the many services they provide. Sentinel Billing takes care of this task by detecting all the services actually delivered and generating the correct invoices automatically. The information can be used to create the invoices directly for automated emailing to customers, or transferred to an accounting system. A full breakdown of the applied charges can also be created and emailed automatically to each customer.
An alarm monitoring service has a variety of stake holders, and each has a requirement to be provided with management information. Sentinel provides the means to design any report required by the alarm installer, the customer, the emergency services, the management team or any other party. More than 50 configurable reports are provided with the system dealing with everything from financial reports to performance statistics. These reports provide options to run under any schedule and covering any period. The report output is stored in the database for future reference and delivered automatically to one or more email destinations.
Sentinel provides a mobile interface for every type of user
  • Engineers
  • Security Guards
  • Premises Owners
  • Regional Managers, etc.
Engineers can perform all the tasks needed for testing, viewing signalling history, performing remote resets, sending commands, checking status and viewing camera outputs on a smart phone or tablet.

Site owners and managers can run fire tests, check their alarm system status, look at signalling history, view live video from their cameras, all with a simple intuitive interface.

Guaranteed standards compliance

Graphical performance dashboard

Automated billing

Automatic report generation and email delivery

Single platform for all technologies

Whether handling intruder, video, environmental, lone worker or any other alarm type, the operator has a consistent user interface, independent of the equipment manufacturer. Training is faster and the operation is simplified.

Mobile interfaces

Sentinel provides a mobile interface for every type of user
  • Engineer
  • Security Guard
  • Premises Owner
  • Regional Managers, etc
Engineers can perform all the tasks needed for testing, viewing signalling history, performing remote resets, sending commands, checking status and viewing camera outputs on a smart phone or tablet.

Site owners and managers can run fire tests, check their alarm system status, look at signalling history, view live video from their cameras etc., all with a simple intuitive interface.

Configurable alarm screens

Alarm receiving centres need to offer a wide variety of services in order to maximise their potential and cover running costs. Sentinel allows system administrators to build up the screen design using a number of resizable panels which can be located in suitable screen positions. The screen layout is designed to be suitable for each different type of alarm event. Sentinel automatically detects the number of monitors connected and optimises the layout accordingly.

Automatic alarm dispatch

Much of the work of the work of an alarm operator is repetitive and mechanical, so it can be automated effectively. Sentinel can work alongside your staff to provide alarm reporting by phone dial-up and high quality text-to-speech, by delivering SMS text messages and email, and then monitoring the responses. Automated alarm delivery provides a highly cost effective solution to maximising the potential and performance of your operators. Customers can even have a configurable incident report delivered automatically by email when an alarm event has been completed.

Guaranteed standards compliance

Your Sentinel support contract includes a commitment to provide software that complies with all the current and future standards applicable in the country of operation. If new standards are enforced or existing ones are updated, Sentinel is upgraded to comply with the new standard in a timely fashion and at no charge.

Graphical performance dashboard

Supervisors need to be able to monitor the performance of their operators and of the system as a whole. Sentinel provides the tools to allow real time updates of alarm handling, system health and any other metrics of interest.

Automated billing

Busy monitoring centres have a real challenge if they are to bill their customers accurately for the many services they provide. Sentinel Billing takes care of this task by detecting all the services actually delivered and generating the correct invoices automatically. The information can be used to create the invoices directly for automated emailing to customers, or transferred to an accounting system. A full breakdown of the applied charges can also be created and emailed automatically to each customer.

Automatic report generation and email delivery

The operation of an alarm monitoring service have a variety of stake holders, and each has a requirement to be provided with management information. Sentinel provides the means to design any report required by the alarm installer, the customer, the emergency services, the management team or any other party. More than 50 configurable reports are provided with the system dealing with everything from financial reports to performance statistics. These reports provide options to run under any schedule and covering any period. The report output is stored in the database for future reference and delivered automatically to one or more email destinations.

What Our Customers Say About Us

“The product is absolutely rock solid. It works and does what it promises. I can sleep at night knowing that service is quick, effective and friendly if it is needed. You feel supported”

“Having been in the industry for 20 years or so, and used a number of alarm handling systems, I can't help but be impressed by Monitor's commitment to continual improvement without sacrificing performance and that all important stability."

"Monitor deliver successful solutions at a fixed price, allowing the customer to venture into new territory confident that the system will deliver the services we want"

"Sentinel Plus is going to work just great for us, our customers love it already and we have merely touched on its capabilities”

“Our expectations from the Monitor team have been exceeded. Everyone at Monitor does what they promise. We have absolute comfort dealing with Monitor, knowing that we are in safe hands and that our confidentiality will be respected. Everyone in the industry speaks well of the company and its people."

“Here at EMCS we opt to generate our invoices using Sentinel Billing and then email them directly to our clients using the Sentinel Report Scheduler which runs monthly at a time and date of our choosing. Everything is completed automatically, which over the month saves the equivalent of 7 days worktime in staff resources."

"Sentinel Plus has proved to be the future proof product we were looking for; we have seamlessly expanded our client base over the last ten years and with Monitor Computer System’s regular upgrades, Sentinel Plus has expanded its functionality to cover both the ever increasing number of new products which have come on to the market and the seemingly ever changing requirements of the British Standards for alarm and CCTV monitoring."

"Monitor's Sentinel product is the ideal platform for ARCs/RVRCs offering a range of services, as we need to do to be competitive in today's market. Not only does it integrate seamlessly with a number of vendor's products in CCTV, Intruder, Access Control etc., Monitor are also very responsive to new integration requests"

"Monitor’s “can do” friendly attitude makes them a joy to work with, when fulfilling our bespoke business requirements"

"Monitor responds to the problems and requirements brought by the customers by using their know-how to deliver solutions with the tools available, or with new features if software development is required"

“A year down the road, I can confidently say that our decision to place our trust in Monitor Computer Systems has not been misplaced. Operationally the system is performing beyond our expectations and the assistance that we have when contacting their experienced support team is of a very high standard.”

“I've made any number of requests of Monitor in recent months, and never once have I received anything but the best service, even when I'm asking for something above and beyond what would be considered reasonable (or perhaps sensible)"

“Cougar Monitoring came to Monitor Computer Systems having identified the need to procure a more versatile platform for our clients. We reviewed the market and found Sentinel to be a scalable system and that supported our needs. We would endorse companies moving to this product"

“All this represents a rich stream of differentiation equals High Value with Low Connection Pricing no wonder MCS has gone from strength to strength"

"The data migration process from the legacy monitoring system was of a high standard and the migration process was painless"

“The migration process could not have been better. The working relationship with the Monitor team, the results we have obtained and the team output has been superior to any other supplier we have had”

"In a limited marketplace for alarm receiving technology and development, it is good to find a company dedicated to continuous development with an already excellent worldwide product Sentinel Plus"

"Monitor support is very extensive, with a new upgrade available free every month. The support service is friendly, responsive, helpful, fast, and the customer is kept informed of progress"

Some of our customers
Alarm
Center
Website
Abel
Alarm
Company
Website
Alarm
Partners
Website
Action
Security
Systems
Website
ARC
Monitoring
Website
Advanced
Signal
Monitoring
Website
Banham
Alarms
Website
Corps
Security
Website
Diamond
Point
Website
Cougar
Monitoring
Website
Farsight
Security
Services
Website
Crime
Prevention
Services
Website
EMCS
Website
Crimewatch
Fire &
Security
Website
First
County
Monitoring
Website
Fisher
Security
Website
Mercury
Security
Management
Website
Metropolitan
Police
Website
Glasgow
City
Council
Website
Mitie
Security
Website
Leeds
City
Council
Website
Newcastle
City
Council
Website
Resure
Website
Palmaris
Services
Website
Robowatch
Website
QVIS
Monitoring
Ltd
Website
Secom
Website
Reliance
Security
Website
Securi-Guard
Website
Securitas
Alert
Services
Website
Star
Refrigeration
Website
Security
Support
Services
Website
Sunderland
City
Council
Website
South
Tyneside
Council
Website
Tesco
Website
Stanley
Security
Website
Tyco
Integrated
Security
Website
UK
Monitoring
Website
Vodafone
Website
Unipart
Security
Website
Yeoman
Monitoring
Services Ltd
Website
VPS
Security
Website
Yorkshire
Water
Website
Vigiquinta
Website
Hellenic
Central
Stations
Website